Our Choice of Supplier: Gelato

At Tazzarte, we prioritize the quality of our mugs to ensure the utmost customer satisfaction. As part of our commitment to excellence, we have transitioned to Gelato as our new supplier and logistics partner. Gelato is a globally renowned print-on-demand provider with a network of handpicked, highly reliable production partners, including facilities in the USA. This partnership guarantees consistent quality and seamless service for our customers worldwide.

Why Gelato?

When selecting Gelato as our partner, we considered several key aspects:

  1. Print Quality
    Gelato stands out for its exceptional print quality, offering vibrant, sharp, and durable designs. Their environmentally conscious printing processes align with our commitment to sustainability and high standards.
  2. Global Production Network
    Gelato’s production capacity is unmatched, with a localized network of trusted partners worldwide. This ensures faster delivery times and reduced environmental impact, as products are printed closer to their destination.
  3. Reliability and Speed
    Gelato is known for its ability to deliver orders promptly, even during peak seasons. Their efficient logistics ensure that your mugs arrive on time, every time.
  4. Customer Support
    In the rare event of a production issue, Gelato’s responsive team collaborates with us to resolve matters quickly, ensuring a smooth experience for our customers.

Handling Defects and Replacements

While Gelato’s quality standards are exceptionally high, occasional issues can arise. At Tazzarte, we’ve made our replacement policy simple and efficient to uphold our promise of customer satisfaction:

  • Immediate Replacement: If you receive a mug with a defect or that doesn’t meet your expectations, we’ll send you a replacement at no extra cost.
  • Streamlined Process: There’s no need for returns or lengthy refund procedures. Simply reach out to us with your concern, and we’ll handle the rest.

Why Focus on Replacements?

  1. Quality Assurance: By offering replacements, we ensure you receive a product that matches our high standards.
  2. Customer Experience: Replacements eliminate the inconvenience of returns or refunds, allowing you to enjoy your purchase as intended.
  3. Operational Efficiency: Focusing on replacements simplifies our service process, ensuring faster resolutions for you.
  4. Environmental Sustainability: Replacements reduce unnecessary returns, minimizing waste and promoting a greener approach.

Our Commitment

At Tazzarte, we are dedicated to delivering mugs that not only look beautiful but also stand the test of time. Our collaboration with Gelato, combined with vigilant quality monitoring, ensures that every mug meets our exacting standards. Should you ever encounter an issue, rest assured that we’re here to make it right—swiftly and efficiently.

Your satisfaction remains our top priority, and we look forward to bringing artful designs to every sip.