FAQ

Frequently Asked Questions (FAQ)

1. What makes Tazzarte mugs special?

Our mugs are lovingly crafted using high-quality, sustainably sourced materials. We collaborate with local production partners to minimize our environmental footprint. Every Tazzarte mug blends tradition with contemporary design, making each sip a little more special.

2. What sizes and colors are available?

We currently offer mugs in two sizes: 10 oz (porcelain) and 11 oz (ceramic). Colors are available depending on current stock.

3. Can I customize my Tazzarte mug?

Absolutely! You can personalize your mug with a special message, unique design, or color choice. If you're unsure about the final design, please contact us before placing your order. Since each mug is one-of-a-kind, we provide guidance to make the customization process as simple as possible, ensuring a perfect result.

4. How long does it take for my mug to be made and shipped?

Wondering about the wait? Here's what you need to know about our production and shipping times:

General Information on Production and Shipping Times:
  • Production Time: Personalized products like mugs typically take 1 to 4 business days to be made to order.
  • Delivery Time: After production, delivery times vary depending on the destination:
    • Standard Shipping: Can take 5 to 7 business days worldwide.
  • Total Time Frame: The entire process from order to delivery usually ranges between 6 to 11 business days.
Special Note for USA:
  • Production Time: For orders within the USA, the production time remains 1 to 4 business days.
  • Delivery Time: Delivery within the USA can take an additional 1 to 4 business days.
  • Total Time Frame in USA: The complete process in the USA is generally 2 to 8 business days.
Please keep in mind these are estimated times, and actual delivery may vary due to production schedules and shipping conditions. Thank you for your patience and understanding.

5. What if my mug arrives damaged?

If your mug arrives damaged or incorrect, please contact us within 48 hours with a photo of the item. We will arrange either a replacement or a refund—whichever you prefer. Your satisfaction is our top priority.

6. Are Tazzarte mugs dishwasher and microwave safe?

Yes, our mugs are generally dishwasher- and microwave-safe. However, for mugs with special designs, such as gold or platinum accents, we recommend hand washing to preserve their finish.

7. Does Tazzarte offer wholesale opportunities?

Yes, we welcome wholesale inquiries. Please contact us to discuss details. We offer customized solutions for businesses and retailers.

8. Are all Tazzarte designs copyright-protected?

Yes, all our designs are fully protected by copyright. Any unauthorized use or reproduction will be prosecuted.

9. Do Tazzarte mugs meet food safety standards?

Yes, all our products comply with EU food safety regulations and undergo regular inspections.

10. Where are Tazzarte products made?

Our mugs are produced in collaboration with local manufacturers worldwide, while the design process takes place at our headquarters in Switzerland. This ensures sustainable production and shorter delivery routes.

We hope this answers some of your questions! If you have more, feel free to reach out. We're always here to help and make sure your experience with Tazzarte is wonderful. Happy sipping!