Help & FAQ
Everything you need to know about your personal miniature gallery. Curated answers for a seamless Tazzarte experience.
The Curation & The Quality
What makes Tazzarte mugs unique?
Inspired by the tradition of the Wunderkammer (Cabinet of Curiosities), our mugs are more than drinkware. Each piece is a curated work of art, designed at our Swiss headquarters and produced locally in the USA and Europe. We turn every sip into a moment of cultural dialogue.
Are the mugs dishwasher and microwave safe?
Yes. To ensure that your "miniature gallery" remains vibrant for years to come, all our mugs are fully dishwasher and microwave safe. They meet the highest food safety standards in the USA, UK, and EU.
Which sizes and materials do you offer?
We offer three distinct formats: Fine Porcelain (10 oz) for an elegant feel, and high-quality Ceramic (11 oz and 15 oz) for daily comfort. Please check individual collections for specific artistic designs.
Creation & Logistics
How long does production and shipping take?
Every mug is a custom masterpiece, printed on-demand to avoid waste. Our process consists of two stages:
- Production: 2–4 business days for custom printing and quality control.
- Shipping: We ship from the hub closest to your location (USA, UK, or Germany).
Estimated delivery: USA (3–6 days), UK (3–5 days), DACH Region (4–7 days). Total wait time is typically 5 to 11 business days.
Where is my order produced?
We believe in local soul and global quality. Mugs for US customers are made in the USA; for UK and European customers, they are produced in the UK or Germany. This ensures fast shipping and a smaller ecological footprint.
Support & Returns
What if my mug arrives damaged?
Our "Masterpiece Guarantee" has you covered. If your item arrives damaged or defective, please contact us within 30 days of delivery with a photo of the damage. We will arrange a free replacement — no return shipment required. This is in addition to your statutory rights as a consumer under applicable law (including the 14-day right of withdrawal for customers in the UK and EU).
Can I return or cancel my order?
Because every Tazzarte mug is printed on-demand specifically for you, we are unable to accept returns for change of mind on personalised or custom-printed items.
UK & EU customers: You have the right to cancel your order within 14 days of receiving it, unless the item was produced to your personal specifications (which applies to all our print-on-demand mugs). If you have any questions about your rights, please contact us at shop@tazzarte.com.
Are the designs copyright-protected?
Tazzarte's curation, design compositions, and editorial selections are protected intellectual property of Digiboo GmbH. The underlying artworks reproduced on our mugs are sourced from the public domain — works whose copyright has expired — allowing us to bring masterpieces by Matisse, Dürer, Klee, and others into your everyday life. We respect all applicable intellectual property rights and acknowledge all relevant trademarks.
Still curious?
If your question remains unanswered, our team is ready to assist you.
Contact Support
"True curiosity begins with a question. We are here to provide the answers."
— Dr. Walther Fuchs