Help & FAQ
Everything you need to know about your personal miniature gallery. Curated answers for a seamless Tazzarte experience.
The Curation & The Quality
What makes Tazzarte mugs unique?
Inspired by the tradition of the Wunderkammer (Cabinet of Curiosities), our mugs are more than drinkware. The motifs are not designed by us — they are selected: documented works of art from public collections, each named on its product page with the holding institution and accession number. The selection is made at our Swiss headquarters in Küsnacht; the mugs are printed on demand in the country closest to you.
Are the mugs dishwasher and microwave safe?
Yes. To ensure that your “miniature gallery” remains vibrant for years to come, all our mugs are fully dishwasher and microwave safe. They meet the highest food safety standards in the USA, UK, and EU.
Which sizes and materials do you offer?
One format, chosen deliberately: Fine Porcelain, 10 oz (about 295 ml). Thin-walled, white, with a clean glaze that holds fine detail — the closest thing to a gallery surface you can drink from. We previously offered an 11 oz ceramic line and have discontinued it.
Porcelain or ceramic — does it actually matter?
It matters more here than almost anywhere else, because the body of the mug is the paper the picture is printed on.
Almost every printed mug on the market is stoneware or earthenware — the trade calls it ceramic, and it is the cheaper body. It is fired at a lower temperature, stays slightly porous, and its ground is a shade of cream or grey rather than white. On that ground, whites go dull and light colours turn milky. Porcelain is fired until the body is vitrified: it is white, it does not absorb tea or coffee, and its wall is thinner because it is stronger.
Every Tazzarte mug is fine porcelain, without exception. The full reasoning is in How Your Mug Is Made.
Shipping & Delivery
Which countries get free shipping?
All of them. Shipping is free to every one of the 18 markets we serve:
- United States
- United Kingdom
- Germany
- Austria
- Switzerland
- France
- Italy
- Spain
- Ireland
- Denmark
- Norway
- Sweden
- Canada
- Australia
- New Zealand
- Japan
- Singapore
- Brazil
There are no shipping costs at checkout — anywhere, ever. The price you see is the price you pay.
I am ordering from Switzerland — what should I know?
Shipping to Switzerland is free. It previously carried a flat fee of CHF 10.50; that fee has been removed.
Your mug is printed at our European hub and travels across the border to your door. Tazzarte is a Swiss house — Digiboo GmbH in Küsnacht ZH — so this is our home market, and prices are shown in Swiss francs.
What about other countries — France, Italy, Japan, and beyond?
We ship to 18 markets, and shipping is free in every one of them — France, Italy, Spain, Ireland, Denmark, Norway, Sweden, New Zealand, Japan, Singapore and Brazil included.
If your country is not on the list, write to us at shop@tazzarte.com. We add markets as our production network opens them.
How long does production and shipping take?
Every mug is printed on-demand. Our process has two stages:
- Production: 2–4 business days for printing and quality control.
- Shipping: From the production hub closest to your delivery address.
Estimated delivery: USA 3–6 days · UK 3–5 · Germany 3–5 · Austria and Switzerland 4–8 · Canada 4–8 · Australia and New Zealand 5–10 · rest of Europe 4–8 · Japan, Singapore and Brazil 6–12. Full detail in our Shipping Policy.
Where is my order produced?
At the production house closest to your delivery address. We work with a network of certified production houses spanning more than 30 countries — among them the USA, the UK, Germany, Canada and Australia — so in most cases your mug never crosses a border. Local production means faster delivery, fewer import charges and a smaller carbon footprint. Every house works to one specification, so a mug made in Ohio and the same mug made in Bavaria are the same object.
Support & Returns
What if my mug arrives damaged?
Our Masterpiece Guarantee has you covered. If your item arrives damaged or defective, please contact us within 30 days of delivery with a photo of the damage. We will arrange a free replacement — no return shipment required. This is in addition to your statutory rights as a consumer under applicable law.
Can I return my order?
Yes — Tazzarte offers a 30-day return window for all customers worldwide. Contact us at shop@tazzarte.com within 30 days of delivery with your order number. You are responsible for return shipping costs, and the item must be returned in its original, unused condition.
EU & UK customers: You have the statutory right to withdraw within 14 days. We voluntarily extend this to 30 days for everyone.
Every mug in the shop is a pre-designed collection item, so the exemption for goods made to individual specification does not apply to our range — the right of withdrawal covers everything we sell here.
What is the rights position on the artworks?
Every motif is cleared before it goes on sale, and the position is stated on the product page itself — institution, accession number, and a sentence on the licence or the copyright term.
Most works are in the public domain: Dürer’s hare of 1502, Hokusai’s wave of about 1831, Vermeer’s milkmaid, Bewick’s robin of 1797. A smaller number are used under an explicit licence or an open-access release by the holding museum.
Copyright terms differ from country to country. Where a work is free in one of our markets but not in another, the mug is simply not offered in that market — which is why a few pieces are unavailable in the United States or in Switzerland.
Tazzarte’s curation, image preparation and editorial texts are the intellectual property of Digiboo GmbH.
Still curious?
If your question remains unanswered, our team is ready to assist you.
Contact Support
“True curiosity begins with a question. We are here to provide the answers.”
— Dr. Walther Fuchs