FAQ

Frequently Asked Questions (FAQ

 

1. What makes Tazzarte mugs special?


Our mugs are lovingly crafted using high-quality, sustainably sourced materials. Made exclusively in the USA, we minimize our environmental footprint while ensuring each mug blends tradition with contemporary design, making every sip a little more special.


2. What sizes and colors are available?


We currently offer mugs in two sizes: 10 oz (porcelain) and 11 oz (ceramic). Colors are available depending on current stock.


3. Can I customize my Tazzarte mug?


Absolutely! You can personalize your mug with a special message, unique design, or color choice. If you're unsure about the final design, please contact us before placing your order. Since each mug is one-of-a-kind, we provide guidance to make the customization process as simple as possible, ensuring a perfect result.


4. How long does it take for my mug to be made and shipped?


Curious about the wait? Here's the timeline for our production and shipping in the USA:

  • Production Time: Personalized products like mugs typically take 1 to 4 business days to be made to order.
  • Delivery Time: After production, delivery times vary depending on your location within the USA:
    • Standard Shipping: Can take 5 to 7 business days.
  • Total Time Frame: The entire process from order to delivery usually ranges between 6 to 11 business days.
5. What if my mug arrives damaged?


If your mug arrives damaged or incorrect, please contact us within 48 hours with a photo of the item. We will arrange either a replacement or a refund—whichever you prefer. Your satisfaction is our top priority.


6. Are Tazzarte mugs dishwasher and microwave safe?


Yes, our mugs are generally dishwasher- and microwave-safe. However, for mugs with special designs, such as gold or platinum accents, we recommend hand washing to preserve their finish.


7. Does Tazzarte offer wholesale opportunities?


Yes, we welcome wholesale inquiries. Please contact us to discuss details. We offer customized solutions for businesses and retailers.


8. Are all Tazzarte designs copyright-protected?


Yes, all our designs are fully protected by copyright. Any unauthorized use or reproduction will be prosecuted.


9. Do Tazzarte mugs meet food safety standards?


Yes, all our products comply with US food safety regulations and undergo regular inspections.


10. Where are Tazzarte products made?


Our mugs are produced and shipped exclusively from the USA, ensuring local production and efficient delivery. The design process, however, takes place at our headquarters in Switzerland.


We hope this answers some of your questions! If you have more, feel free to reach out. We're always here to help and make sure your experience with Tazzarte is wonderful. Happy sipping!