FAQ

Frequently Asked Questions (FAQ

1. What makes Tazzarte mugs special?
   Our mugs are unique works of art, inspired by the wonder of a Wunderkammer. Crafted in the USA, UK, and Germany with designs from our Swiss headquarters, each mug tells a story, turning every sip into a moment of curiosity and delight.
2. What sizes and colors are available?
   We offer mugs in 10 oz (porcelain) or 11 oz and 15 oz (ceramic). Colors and artistic designs vary by collection—check our website for the latest options.
3. Can I customize my Tazzarte mug?
   Yes! Personalize your mug with a unique design or message inspired by your favorite art style. Contact us for guidance to create your one-of-a-kind piece.
4. How long does it take for my mug to be made and shipped?
   Production and shipping times depend on the location:
   • Production: Custom mugs take 1–4 business days; standard mugs take 1–2 days.
   • Shipping:
     • USA: 5–7 business days (standard).
     • UK: 3–5 business days (standard).
     • Germany: 2–4 business days (standard), including to Switzerland and Austria.
   • Total: Expect 3–11 days, depending on order type and destination.
5. What if my mug arrives damaged?
   If your mug arrives damaged or incorrect, contact us within 48 hours with a photo. We’ll send a replacement or offer a refund—your choice. We want your artistic mug to spark joy!
6. Are Tazzarte mugs dishwasher and microwave safe?
   
7. All Tazzarte mugs are dishwasher- and microwave-safe, ensuring your Wunderkammer-inspired designs shine with every use.
8. Does Tazzarte offer wholesale opportunities?
   Yes, we offer wholesale for businesses seeking artistic mugs. Contact us to explore custom designs that capture Tazzarte’s creative spirit.
9. Are all Tazzarte designs copyright-protected?
   Yes, our unique designs are fully copyrighted. We kindly ask you to respect our artistry and avoid unauthorized use.
10. Do Tazzarte mugs meet food safety standards?
    Absolutely, all our mugs comply with food safety regulations in the USA, UK, and Germany, ensuring peace of mind with every sip.
11. Where are Tazzarte products made?
    

    Our artistic mugs are locally crafted and shipped in the USA, UK, and Germany, with designs inspired by the wonder of a Wunderkammer. For Swiss and Austrian customers, mugs are produced and shipped from Germany, with customs fees included in the shipping cost. Each mug sparks creativity and curiosity.

We hope these answers ignite your curiosity! Have more questions? Reach out—we’re here to make your Tazzarte experience extraordinary. Happy sipping!