Refund policy

We stand behind every mug we produce. If something is not right, we make it right — swiftly and without compromise.

Important: Print-on-Demand Production

Every Tazzarte mug is produced exclusively for you at the time of ordering. We hold no stock: each piece is made after your order is placed and printed at the production hub closest to your address.

Right of Withdrawal & Return Windows

EU & UK customers: You have the statutory right to withdraw from your purchase within 14 days of receiving your order. As a gesture of goodwill, Tazzarte voluntarily extends this to 30 days from delivery. To exercise this right, contact us at shop@tazzarte.com within 30 days with your order number. You are responsible for return shipping costs. We will refund the product price within 14 days of receiving the returned item in its original, unused condition.

Switzerland, USA & international customers: Tazzarte offers a voluntary 30-day return window from delivery. Contact us at shop@tazzarte.com within 30 days with your order number. You are responsible for return shipping costs. The item must be returned in its original, unused condition.

Defective or Damaged Items

If your mug arrives damaged, defective, or with a production error, our Masterpiece Guarantee applies:

We do not require you to return defective items. A clear photo is sufficient for us to process your claim.

Wrong Item Received

If you receive a different product than the one you ordered, please contact us within 30 days of delivery with a photo of the item received. We will arrange the correct item at no additional cost.

Your Statutory Rights (EU & UK)

Customers in the European Union and the United Kingdom have statutory consumer rights that apply regardless of this policy:

• Right to a remedy: If a product is not as described, defective, or does not conform to the contract, you are entitled to a repair, replacement, or refund under EU Directive 2019/771 and the UK Consumer Rights Act 2015.
• Right of withdrawal: EU consumers have the statutory right to withdraw from a distance purchase within 14 days of receiving their order. We voluntarily extend this to 30 days. All Tazzarte mugs are pre-designed collection items and are fully subject to this right; the exemption for goods made to individual specification under Article 16(c) of EU Directive 2011/83/EU does not apply to our range.
• 2-year guarantee: Products carry a 2-year guarantee in accordance with EU consumer sales law.

Nothing in this policy limits or excludes your statutory rights.

Refund Processing

Where a refund is agreed, it will be processed to your original payment method within 5-10 business days. Depending on your bank or card provider, it may take additional time to appear on your statement.

Last updated: August 2026 · Tazzarte is a brand of Digiboo GmbH, Küsnacht ZH, Switzerland