Refund policy

We stand behind every mug we produce. If something is not right, we make it right — swiftly and without compromise.

Important: Print-on-Demand Production

Every Tazzarte mug is produced exclusively for you at the time of ordering. Because each piece is a unique, made-to-order item, it cannot be resold after production.

Right of Withdrawal & Return Windows

EU & UK customers: You have the statutory right to withdraw from your purchase within 14 days of receiving your order. As a gesture of goodwill, Tazzarte voluntarily extends this to 30 days from delivery. To exercise this right, contact us at shop@tazzarte.com within 30 days with your order number. You are responsible for return shipping costs. We will refund the product price within 14 days of receiving the returned item in its original, unused condition.

Switzerland, USA & international customers: Tazzarte offers a voluntary 14-day return window from delivery. Contact us at shop@tazzarte.com within 14 days with your order number. You are responsible for return shipping costs. The item must be returned in its original, unused condition.

Exception — Personalised mugs: Mugs produced to your individual specifications (custom text or design you provided) are exempt from the right of withdrawal, as they cannot be resold. Please review your personalised content carefully before completing your purchase.

Defective or Damaged Items

If your mug arrives damaged, defective, or with a production error, our Masterpiece Guarantee applies:

We do not require you to return defective items. A clear photo is sufficient for us to process your claim.

Wrong Item Received

If you receive a different product than the one you ordered, please contact us within 30 days of delivery with a photo of the item received. We will arrange the correct item at no additional cost.

Personalised Mugs

Personalised mugs are produced to your exact specifications and cannot be returned or refunded for errors in the personalised content such as typos, incorrect dates, or layout choices made during the design process.

If your personalised mug arrives with a production defect (not caused by your design input), the Masterpiece Guarantee applies in full.

Your Statutory Rights (EU & UK)

Customers in the European Union and the United Kingdom have statutory consumer rights that apply regardless of this policy:

• Right to a remedy: If a product is not as described, defective, or does not conform to the contract, you are entitled to a repair, replacement, or refund under EU Directive 2019/771 and the UK Consumer Rights Act 2015.
• Right of withdrawal: EU consumers have the statutory right to withdraw from a distance purchase within 14 days of receiving their order. We voluntarily extend this to 30 days. Standard Tazzarte mugs (pre-designed collections) are fully subject to this right. Only mugs produced to your individual specifications are exempt under Article 16(c) of EU Directive 2011/83/EU.
• 2-year guarantee: Products carry a 2-year guarantee in accordance with EU consumer sales law.

Nothing in this policy limits or excludes your statutory rights.

Refund Processing

Where a refund is agreed, it will be processed to your original payment method within 5-10 business days. Depending on your bank or card provider, it may take additional time to appear on your statement.

Last updated: July 2026 · Tazzarte is a division of Digiboo GmbH, Kuesnacht ZH, Switzerland