Refund policy

We stand behind every mug we produce. If something is not right, we make it right — swiftly and without compromise.

The Masterpiece Guarantee: Defective or damaged? We send a free replacement. No return shipment required.

Important: Print-on-Demand Production

Every Tazzarte mug is produced exclusively for you at the time of ordering. We hold no stock: each piece is made after your order is placed and printed at the production hub closest to your address.

Returns and Deadlines in the United States, Switzerland and Liechtenstein

You may return a mug in its original, unused condition within 30 days of delivery. We grant this as a contractual right, since Swiss law provides no general right of withdrawal for goods bought online. Write to us at shop@tazzarte.com within 30 days with your order number. You are responsible for return shipping costs.

Defective or Damaged Items

If your mug arrives damaged, defective, or with a production error, our Masterpiece Guarantee applies:

  • Contact us within 30 days of delivery at shop@tazzarte.com
  • Include a photo clearly showing the damage or defect
  • We will send a free replacement — no return shipment required
  • If a replacement is not possible, we will issue a full refund

We do not require you to return defective items. A clear photo is sufficient for us to process your claim.

Wrong Item Received

If you receive a different product than the one you ordered, please contact us within 30 days of delivery with a photo of the item received. We will arrange the correct item at no additional cost.

Your Statutory Rights

If a product is not as described or is defective, the statutory warranty under Swiss law (Art. 197 ff. of the Swiss Code of Obligations) applies in addition to the Masterpiece Guarantee.

Nothing in this policy limits or excludes your statutory rights.

Refund Processing

Where a refund is due under the return window above, we refund without undue delay and at the latest within 14 days of receiving your return notice, by the means you paid (we may withhold it until we have received the mug back or you have shown that you have sent it, whichever is earlier). Your bank or card provider may need additional time before the credit appears on your statement.

Questions about a return or refund?
shop@tazzarte.com
Please include your order number and a photo where relevant. We respond within 2 business days.

Last updated: October 2026 · Tazzarte is a brand of Digiboo GmbH, Küsnacht ZH, Switzerland