Shipping policy

Every Tazzarte mug is printed on-demand and shipped from the production hub closest to your delivery address.

Production & Delivery Times

Because every mug is produced exclusively for you, each order goes through two stages:

Delivery by Region

We deliver only to the United States, Switzerland and Liechtenstein. Transit times are estimates counted from the day of dispatch and exclude weekends and public holidays. Delays caused by carriers or customs authorities are outside our control.

Local Production, Fewer Borders

We produce through our partner Gelato, whose network spans more than 30 countries. Orders for the United States are printed in the United States and never cross a border. There is no mug production in Switzerland itself, so orders for Switzerland and Liechtenstein are printed at a production house elsewhere in Europe and cross one border on the way to you.

Duties & Import Charges

Orders for the United States are produced in the United States; no customs formalities arise. Orders for Switzerland and Liechtenstein are produced elsewhere in Europe; the two countries form a single customs area, so the same Swiss import VAT applies to both. Should Swiss Post or Liechtenstein Post charge you import VAT or a handling fee on delivery, send the postal or customs receipt to shop@tazzarte.com within 30 days of delivery. We refund the amount shown on it: the import VAT and the postal handling fee.

Tracking

You will receive a dispatch confirmation with a tracking link as soon as your order leaves the production hub. If tracking has not updated within five business days of dispatch, please contact us.

Damaged or Lost in Transit

If your mug arrives damaged, our Masterpiece Guarantee applies: send a photo to shop@tazzarte.com and we dispatch a free replacement. No return shipment required. Full details in our Refund Policy.

For packages lost in transit, please contact us within 30 days of the estimated delivery date and we will arrange a replacement.

Incorrect Addresses

Please check your delivery address carefully at checkout. Once an order has entered production it cannot be redirected. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense.

Last updated: October 2026 · Tazzarte is a brand of Digiboo GmbH, Küsnacht ZH, Switzerland