Shipping policy

Every Tazzarte mug is printed on-demand and shipped from the production hub closest to your delivery address.

Production & Delivery Times

Because every mug is produced exclusively for you, each order goes through two stages:

Delivery by Region

Transit times are estimates counted from the day of dispatch and exclude weekends and public holidays. Delays caused by carriers or customs authorities are outside our control.

Local Production, Fewer Borders

We produce through our partner Gelato, whose network spans more than 30 countries. Your order is routed to the facility closest to you, which shortens transit times and keeps import charges to a minimum. In most cases your mug never crosses a border at all.

Duties & Import Charges

Where local production is available, no customs formalities arise. For the small number of routes served from a neighbouring country, any duties or import taxes are determined by your local authorities and are not included in the purchase price. Orders of this value fall below the de minimis threshold in most jurisdictions.

Tracking

You will receive a dispatch confirmation with a tracking link as soon as your order leaves the production hub. If tracking has not updated within five business days of dispatch, please contact us.

Damaged or Lost in Transit

If your mug arrives damaged, our Masterpiece Guarantee applies: send a photo to shop@tazzarte.com and we dispatch a free replacement. No return shipment required. Full details in our Refund Policy.

For packages lost in transit, please contact us within 30 days of the estimated delivery date and we will arrange a replacement.

Incorrect Addresses

Please check your delivery address carefully at checkout. Once an order has entered production it cannot be redirected. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense.

Last updated: August 2026 · Tazzarte is a brand of Digiboo GmbH, Küsnacht ZH, Switzerland